HOW TO BE A GOOD CUSTOMER

Let’s face it. For years we’ve taken retail for granted. We thought retail was just a dumping ground for our daily woes & frustrations, a place we could go in and make a mess & have someone finally clean up after us.

We treated the employees as less than us, & some of us even threw our weight around & said things like, “I’ll shop somewhere else.” We didn’t know that the employees were secretly thinking, “Please do.”

And now we’re realizing there may not be anywhere else left to shop soon.

THE RETAIL APOCALYPSE

Noticed all the empty storefronts lately?

The internet & the post-pandemic malaise are affecting stores ability to staff & stock appropriately. And since employees got a break during Covid, many are saying, “I’m not going to take it anymore.”

Retail can be stressful, and great employees are hard to find. When you interact with our salespeople, just remember. Good salespeople are EVERYTHING. Help us keep ours in place by treating them well.

WHAT IS A GOOD SALESPERSON?

A good salesperson is not selling, but listening & informing. They are considerately matching you with the best products for you & at times demonstrating the merits. A good salesperson is an artist, who listens & comes to understand you. They make it fun, AND They’re willing to work very hard on your behalf. That’s the Chantilly way.

THE SUCCESS OF RETAIL ALSO DEPENDS ON YOU

Retail is a team effort. You want stores with good employees? Make it a pleasure for the employees to work with you.

Your friendly greetings & positive attitudes make a difference. Good customers energize employees, not deplete them. When employees are stressed to the max by pushy, nasty & unappreciative customers they’re less calm & creative.

We treat our customers really well & we expect the same treatment in kind.

OUR FAVE CUSTOMERS

We hang on for the good customers.

• Those who make it a pleasure

• Those who want & appreciate our assistance & insight

• Those who allow us to use our talents & knowledge

• Those who return to us on a regular basis (our “regs”)

• Those who WANT to keep their business with us

GOALS FOR OUR CUSTOMERS

• Be HAPPY

• Have a good time

• Find what you need, or a great new option

• Feel seen & heard

• Leave more confident than they came in

• Hopefully discover something new and wonderful along the way

This is a Team Effort.

Whether the business succeeds or fails, we will do it together.

Let’s keep Chantilly Lace the “Cheers” of lingerie!!!!